Support
We’re here to help.
Write to us and we will reply within one working day, Monday to Friday, UK office hours.
Common questions
How do I add a property?
Open the app, tap the + button on the Dashboard or Properties screen, then enter the postcode for autofill or fill in the details manually.
How accurate are the valuations?
Indicative only. They combine HM Land Registry sold prices, EPC floor area and regional HPI. Treat them as a guide, not a formal valuation.
Why does my fix-end show in red?
Properties with a fix ending within 90 days are flagged in red on the detail page. That is the window to start looking for a new product.
How is the tax position calculated?
Using HMRC’s 2026/27 rates. Personal name uses Section 24 (20% interest credit). Limited company uses corporation tax with marginal relief plus optional dividend extraction.
Can I export my data?
Yes. Settings → Privacy & Data → Export CSV. Downloads every property plus a totals row.
How do I delete my account?
Settings → Privacy & Data → Delete account. All your data is permanently removed within 30 days.
What is the Portfolio Pulse score?
A 0–10 health score across five components: leverage, interest cover, refinance pressure, rate exposure and concentration. Tap it on the Dashboard for the full breakdown.
Press or partnership enquiry?
Email hello@portfio.app and we will pass it on.